Refund & Cancellation Policy
Last updated: 15 August 2026
Free trial
Every new workspace gets a 14-day free trial with full access to FINTY. No payment method is required to start a trial, and you owe nothing if you don't continue past it.
Cancelling
You can cancel your subscription anytime from Settings. Cancellation stops future billing. You keep access until the end of the period you've already paid for.
Monthly billing
Monthly charges (from ₹799/month, depending on plan) are for that billing month and are non-refundable once charged, including for partial months. Cancel before your next renewal date to avoid being charged again.
Yearly billing
If you're on an annual plan (from ₹7,990/year, depending on plan) and want a refund, request it within 7 days of the annual charge, we'll refund the unused portion. After 7 days, annual charges are non-refundable, but you can still cancel to stop the next year's renewal.
Failed or disputed payments
If a renewal payment fails, we'll retry and notify you by email; access may be paused until it's resolved. If you believe you were charged in error, contact us before raising a chargeback with your bank/card issuer. We resolve billing issues directly wherever possible.
Service issues
If FINTY has a significant outage or billing error on our side, we may issue a partial or full refund/credit at our discretion, even outside the windows above.
How refunds are paid
Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days.
Requesting a refund
Email fintyerp@gmail.com with your workspace/business name and the payment date. We aim to respond within 2 business days.